We receive many items that are alike on a daily basis. To help us identify your property please provide specific details to expedite the review of your claim. The owner of the item should be the one to submit a claim to expedite the process. Please verify the spelling of your email address before submitting your claim.

• Laptops & tablets: serial number or passcode is required. Serial Numbers for IOS devices can be found on your Apple ID. Serial numbers for other devices can be found on extended warranties or service contracts, original boxes, etc. When providing a passcode, the device will be immediately locked upon confirming ownership of the item.
• Cellphones: Passcode or IMEI number is required. The IMEI number can be obtained from your cellphone carrier account.
• Clothing: Brand, size, color, other descriptors.
• Bags & Backpacks: provide details of the contents inside of your bag. Identify 3 specific items such as toiletries, clothing articles, shoes, etc. Be specific about the items inside of your bag.
• Keys: identify key chains, key color, make. For vehicle keys, submit a photo of your vehicle registration by replying to your email confirmation for your claim submission.
• All items: brand, make, model, size, color, unique descriptors, etc.
• Property with currency: provide a screenshot of your itinerary or boarding pass that shows the date and name. The screenshots can be submitted by replying to the email confirmation for your claim submission.
• ID cards and Driver Licenses: are automatically mailed to the address on the card.
• Perishables: We do not accept perishable items such as food.

• You will receive an email confirmation that your claim was successfully submitted. .
• Our team will review your claim in the order it was received. Please keep in mind our team receives hundreds of claims every week. We will respond as soon as possible.
• If we have your item and we can verify ownership with the information you provided on your claim, we will email you a shipping link to recover your item at your expense. If you have more than one item that cannot be shipped together, you will receive a link for each item. Once a shipping link is sent, the claim is not monitored for messages. In-person return instructions will be provided in the shipping invoice message.
• If we have your item and we cannot establish ownership, we will contact you via email or telephone to request further information. Our team will attempt to contact you twice via email. If we do not receive a response your claim will be closed. If you would like to restart the process, you may submit a new claim.
• A government issued ID is required before the item is returned.
• Please do not submit multiple claims for the same item. Multiple claims for the same item delay our review process.
• Email is the primary form of communication. Emails from our office may be routed to your spam inbox. To ensure you receive our messages please add our software provider’s email domain to your SPAM filter (@pixithq.com or @crowdfind.com). Please check your spam inbox for messages.
• Items are kept for a period of 90 days from the date found. If you do not recover your item within the 90-day period, the item will be processed out.

The method of inquiry for lost items is online. Submit a claim to inquire about a lost item on our website. To search for an item lost in public areas such as ticketing, curbside, baggage claim, gate area, stores, LAX-IT, airport parking lots, click here.

No, we are not affiliated with third-party companies that help search for lost items. Emails from our office will come from our software providers email domain @crowdfind.com or @pixithq.com.

The information requested by our team will help us identify the owner to ensure the item is returned to the correct person. Owner verification is required by law (Civil Code § 2080.2).

Crowdfind is the software our team uses to inventory lost and items and review inquiries. Crowdfind does not physically manage the lost and found, please do not contact Crowdfind for updates on your claim.

Our team will primarily contact you via email but may also call you for further information as needed. Our team will attempt to contact you twice via email. If we do not receive a response, your claim will be closed.

No, our inquiry process is online.

Your claim is in the process of being reviewed. We receive approximately 5,000 to 7,000 items per month. Our email messages may be going to your SPAM or Junk Mailbox. To ensure you receive our messages please add our software provider’s email domain to you SPAM filter (@crowdfind.com).

Claims are reviewed Monday to Friday, excluding holidays, from the date the property is received at our facility. The response time can vary from 14 business days to 5 weeks and is subject to change without notice.

Items are shipped at the owner’s expense. Please check your email to retrieve the shipping link. The link will direct you to the page for address verification and payment. The LAX Airport Police does not receive the payment for your shipping cost. Fees are collected by Crowdfind. There are no in-person returns.

Claims are closed for one of the following reasons:

• We did not receive your item.
• We did not receive the information requested to verify ownership.
• You did not recover your item within 90 days.

Property is held for 90 days.

Property will be disposed of in accordance to law (Civil Code § 2080.6). Auctioned items will be sent to propertyroom.com

No, a lost and found claim is a method of inquiry with the LAX Airport Police Lost and Found. To file a police report, call the Airport Police Front Desk at 424-646-6100.