Lost & Found

The special airport police handle all lost and found issues. Below is the link to the webpage that has their phone number and a form that you can fill out to help them locate it.

flylax.com/lost-n-found

LAX Airport Police Lost & Found 5600 W. Century Blvd. Los Angeles, CA 90045 Phone: (424) 646-5678

Hours of Operation: 8:00 am to 4:00 pm PST, Mon – Fri

What is LAX-it?

LAX-it (Pronounced LA Exit) is where guests can pick up their Taxi, Lyft, Uber and Opoli when leaving the airport.

Why was LAX-it created?

LAX is undergoing a major transformation, modernizing all the terminals and building an elevated automated people mover with three stations in the terminal and three outside. The people mover will connect to other buildings currently under construction including a new multi-modal transit station with connections to two MetroRail lines, a new consolidated Rent-A-Car facility, and a new parking facility to double the amount of available parking. Connecting everything together will greatly reduce traffic congestion and allow faster, easier access to and from LAX.

This major construction will close as much as 30% of the curb that is used for pickup and drop-off, and we needed to take action to alleviate the growing traffic issues in the Central Terminal Area (CTA). LAX-it will reduce traffic an estimated 15%. Taxis and ride app services at LAX-it have a separate exit, allowing them to move directly onto surface streets and avoid traffic in the CTA.

How do I get to LAX-it?

Free LAX-it shuttles arrive at each terminal outside of baggage claim on the first level and travel on a dedicated lane. Wait by the green LAX-it bus stop signs.

Guests can also walk to LAX-it. LAX-it is located next to Terminal 1. The walk route is marked with large LAX-it signs with a clear path to LAX-it on the sidewalk outside of baggage claim. There are also signage that mark the way from Terminal 7 to cross the street to LAX-it.



Below is a map and timetable with estimated times for both walking and taking the LAX-it Shuttle.

When should I call my ride app service?

Once you have your bags, launch the ride app and follow the instructions. Most ride apps provide a code so you can request it at any time as you head to LAX-it.

Is it still possible to get a taxi at the terminal?

There are many taxi’s waiting to assist you at the LAX-it lot. A limited number of taxi’s can also be found at these two locations inside the Central Terminal Area:

• Inside Parking Structure 3 between Tom Bradley International Terminal and Terminal 3 – for those passengers arriving at those two terminals
• At the far end of Terminal 7 outside of baggage claim – for passengers arriving at Terminals 7 and 8

Do I need to go to LAX-it when arriving at LAX for a departing flight?

No, taxis and ride app services will still take guests directly to the terminals when arriving at LAX.

Accessibility for Seniors and Disabled Guests

We know that our senior guests and those with limited mobility have special needs, and LAX-it is thoughtfully designed to address this. This includes:

• The shuttle stop for LAX-it is on the first level outside of baggage claim.
• All LAX-it Shuttles are ADA accessible, some with low floor (no stairs) and have ramps for wheelchairs and the others with stairs and is equipped with a wheelchair lift. We can also deploy an ADA-specific shuttle if a guest would prefer that option to get to LAX-it.
• The LAX-it Shuttles are free and travel in dedicated lanes.
• Persons with disabilities or seniors who need assistance may request that the shuttle bus driver help them with their luggage or getting on or off the shuttle. (All others are asked to load and unload their own luggage, to ensure that proper social distancing is maintained.) The shuttle bus drivers can also call ahead to LAX-it to request assistance at the lot.

Passengers traveling with a wheelchair:

• Go to the nearest LAX-it shuttle stop. Stops are located on the arrivals (lower) level adjacent to baggage claim areas and have a green column wrap. Wheelchair passengers should proceed to the front of the line for priority boarding.
• All LAX-it shuttles have ADA compliant wheelchair tie down areas, and all necessary hardware. The shuttle driver will assist in securing the wheelchair for travel. The driver may also help those with disabilities with luggage.
• Upon arrival at LAX-it, an attendant and/or the driver will assist in removing the wheelchair tie down hardware, as well as unloading luggage.

Passengers requiring airline wheelchair assistance:

• Airline attendant will assist in taking the passenger to the arrivals (lower) level LAX-it shuttle stop. Passenger will be brought to the front of the line for priority boarding.
• Attendants will assist in transferring the passenger to the LAX-it shuttle once it arrives.
• Assistance in the LAX-it lot is extremely limited due to social distance requirements during COVID-19.

Will someone assist me with my luggage?

No. Due to social distancing orders in response to COVID-19, shuttle bus drivers and LAX-it lot attendants are no longer able to assist guests with luggage. Exceptions will be made for persons with disabilities and seniors. If guests need extra assistance with luggage it is recommended that they temporarily make other arrangements during this time.

Does the airline’s wheelchair assistant take me to the shuttle?

Yes, if you reserved a wheelchair from your airline, they will take you to the LAX-it Shuttle where you can board.

Will there be wheelchair assistance when departing the shuttle at LAX-it?

If you have your own wheelchair, the shuttle is wheelchair accessible. It is a short distance from the shuttle to the taxi or ride app cars. If you need a wheelchair once you arrive at LAX-it please inform the shuttle driver and they will have one waiting for you.

Another option is to take Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Is there shelter at LAX-it in the event of rain or extreme heat?

Benches, chairs, canopies and umbrellas are available at LAX-it.

We know that our senior guests and those with limited mobility have special needs, and LAX-it is thoughtfully designed to address this. This includes:

• The shuttle stop for LAX-it is on the first level outside of baggage claim. You will no longer have to carry bags up to the second level.
• All LAX-it Shuttles are ADA accessible, some with low floor (no stairs) and have ramps for wheelchairs and the others with stairs and is equipped with a wheelchair lift. We can also deploy an ADA-specific shuttle if a guest would prefer that option to get to LAX-it.
• LAX-it is designed to be ADA-friendly, with ADA-friendly restrooms with flat floors (no ramps), an adult changing table and accessible restroom stalls.
• The LAX-it Shuttle is free, easy and fast. The LAX-it Shuttles travel in dedicated lanes, ensuring that you won’t get stuck in the normal traffic of the Central Terminal Area.
• Sight impaired guests can call ahead to have an additional Customer Service Agent at LAX-it to assist them when boarding their taxi or ride share app service.
• Another option is to take a taxi from outside Terminal 7 or on the ground floor of Parking Structure 3 between Terminal 3 and Tom Bradley International Terminal; or Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux, which all pick up directly from the terminal on the Upper/Arrivals level. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Additional traveler information for persons with disabilities can be found at:
flylax.com/en/lax-americans-with-disability-act

Passengers traveling with a wheelchair:

• Go to the nearest LAX-it shuttle stop. Stops are located on the arrivals (lower) level adjacent to baggage claim areas and have a green column wrap. Wheelchair passengers should proceed to the front of the line for priority boarding.
• Once the shuttle arrives, boarding and luggage assistance will be provided. All LAX-it shuttles have ADA compliant wheelchair tie down areas, and all necessary hardware. The stop attendant and/or the shuttle driver will assist in securing the wheelchair for travel.
• Upon arrival at LAX-it, an attendant and/or the driver will assist in removing the wheelchair tie down hardware. Passenger and luggage unloading assistance will be provided. LAX-it staff is available to assist the passenger to their desired mode of transport.

Passengers requiring airline wheelchair assistance:

• Airline attendant will assist in taking the passenger to the arrivals (lower) level LAX-it shuttle stop. Passenger will be brought to the front of the line for priority boarding.
• Attendants will assist in transferring the passenger to the LAX-it shuttle once it arrives.
• If the passenger requires wheelchair assistance in the LAX-it lot, the passenger should let the attendant or driver know so they can radio ahead to make those arrangements.
• Upon arrival at LAX-it, a wheelchair will meet the passenger at the shuttle. Passenger and luggage unloading assistance will be provided. LAX-it staff is available to assist the passenger to their desired mode of transport.

Will someone assist me with my luggage?

Yes, someone will be at the shuttle stops to help with luggage.

Does the airline’s wheelchair assistant take me to the shuttle?

Yes, if you reserved a wheelchair from your airline, they will take you to the LAX-it Shuttle where you can board.

What happens when I arrive at LAX-it?

Customer Service Agents will assist you with your luggage and getting to your taxi or app ride service.

Will there be wheelchair assistance when departing the shuttle at LAX-it?

If you have your own wheelchair the shuttle is wheelchair accessible. It is a short distance from the shuttle to the taxi or ride app cars. If you need a wheelchair once you arrive at LAX-it please inform the shuttle driver and he will have one waiting for you.

Another option is to take Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Is there shelter at LAX-it in the event of rain or extreme heat?

Benches, chairs, canopies and umbrellas are available at LAX-it.

We know that our senior guests and those with limited mobility have special needs, and LAX-it is thoughtfully designed to address this. This includes:

• The shuttle stop for LAX-it is on the first level outside of baggage claim. You will no longer have to carry bags up to the second level.
• All LAX-it Shuttles are ADA accessible with low floors (no stairs) and have ramps for wheelchairs. We can also deploy an ADA-specific shuttle if a guest would prefer that option to get to LAX-it.
• A Customer Service Agent will greet you at the shuttle stop and help you board and load your luggage. Additional staff will be on hand at LAX-it to assist guests.
• LAX-it is designed to be ADA-friendly, with ADA-friendly restrooms with flat floors (no ramps), an adult changing table and accessible restroom stalls.
• The LAX-it Shuttle is free, easy and fast. Shuttles arrive every 3 to 5 minutes and never make more than two stops (total) before arriving at LAX-it. The LAX-it Shuttles travel in dedicated lanes, ensuring that you won’t get stuck in the normal traffic of the Central Terminal Area.
• Sight impaired guests can call ahead to have an additional Customer Service Agent at LAX-it to assist them when boarding their taxi or ride share app service.
• Another option is to take Uber Black, Uber Black SUV, Lyft Lux XL or Lyft Lux which all pick up directly from the terminal. Private vehicles can also pick up passengers directly from the terminal at the outer curb on the lower level.

Additional traveler information for persons with disabilities can be found at:
flylax.com/en/lax-americans-with-disability-act

I am traveling with kids. Are there seat belts on the LAX-it shuttles to secure a car seat?

Seat belts are not available on the shuttles to secure a car seat, but there is a place behind the driver for children in strollers. If traveling with children, you may opt for someone to pick you up from the airport as personal vehicles can still pick up passengers directly from the terminals at the outer curb on the lower level. In addition, premium services such as Uber Black, Uber Black XL, Lyft Lux or Lyft Lux XL can also pick up at the curbs in the terminals as well.

Are the restrooms located at LAX-it porta-potties or permanent restrooms, and are they accessible for disabled passengers?

We have four fully accessible restrooms with flat floors, no ramps, wheelchair accessible and some with adult changing tables. They are maintained frequently throughout the day.

Is there free Wi-Fi at the lot and on the LAX-it Shuttles?

There is free Wi-Fi in the terminals and at LAX-it.

Is there shelter at LAX-it if it's raining or hot?

We have a plan for our rainy season. Currently, there are canopies, benches, chairs, and umbrellas available at LAX-it.

Are there designated smoking areas at LAX-it?

We have “no smoking” signs posted and designated smoking areas that are set away from general areas of the airport.

Is it possible to use luggage carts to walk to LAX-it?

Yes, you can take the luggage carts to LAX-it with you. There are return racks located at LAX-it.

Where do passengers catch Super Shuttles, shuttles to long-term lots, rental car shuttles and hotel shuttles?

Super Shuttles parking shuttle, and rental car shuttles pick up on the ground level one the outer curb along with private cars. Flyaway buses pick up from the ground level on the inside curb. Hotel shuttles pick up on level 2 (departures area).

Do I need to use LAX-it to get to my car rental location?

No, you will still catch your designated rental car shuttle to reach your rental car.

Where can I catch Limos, Town Cars, Uber XL, Uber Black, Uber Black XL, Lyft XL and Lyft Lux?

Limousines, private vehicles and town cars will continue to drop off and pick up in the Central Terminal Area.

Pick-up locations for limousines and town cars are at the outer most curb on the first level outside of baggage claim. Premium/Larger Uber and Lyft rides such as Uber Black, Uber Black SUV, Uber XL, Lyft Black and Lyft LUX will also pick up from the terminals.

Will executive car services still be allowed to pick up passengers at terminals?

LAX-it does not affect limousine or executive car pickup. It will be the same as before and will pick up from the baggage claim area on the outer curb.

I'm being picked up at LAX by my family. Where do they pick me up?

If your family is coming in a private car nothing changes. Personal vehicle pickup is still allowed on the first level outside of baggage claim on the outer curb.

Can I still drop off/pick up friends at LAX?

Personal vehicles can still pick up and drop off passengers in the terminal. LAX-it only impacts people leaving the airport by taxi or ride app services (Uber, Lyft, etc).

Can I be dropped off by Uber/Taxi/Lyft at the terminal for a departing flight, or do I have to be dropped at LAX-it?

Getting to the airport by taxis and ride app services will be the same, and they will continue to drop guests off at the terminal. LAX-it only affects guests leaving the airport by way of taxi or ride app service (Uber, Lyft, etc).

I’m flying out of LAX with a group of people and an extensive amount of travel cases and luggage. How will this work?

LAX-it only affects guests who are arriving at LAX and exiting the airport via taxi, Uber, Lyft, or Opoli. It does not affect departures via personal vehicles, limousines, town cars, executive cars, or premium ride app services such as Uber Black, Uber Black SUV, Lyft Lux or Lyft Lux XL.

LAX-it does not affect arrivals at LAX for departing flights.

I'm parking my car at LAX. Has parking changed?

Parking at LAX has not changed and all parking lots remain the same. The only thing changing at this time is the location where guests pick up taxi and ride app services when exiting the airport.